SERVPRO - Dallas Flood Damage

4/5/2022 (Permalink)

When flood damage does happen to a Dallas home, the quickest response is usually the best.

When Flood Strikes Your Dallas Property, Our SERVPRO Team Strikes Back

Although most people associate flooding with storm damage, much of the restoration costs also come from failed plumbing or broken water mains that place an entire neighborhood underwater in just a few hours. Regardless of the source, some property (books and drapes) can suffer permanent harm within a few hours or even minutes.

When flood damage does happen to a Dallas home, the quickest response is usually the best. SERVPRO maintains a 24-hour response team to ensure we arrive at virtually any home within an hour. We have developed a set of procedures over the years to make certain we meet the customer's needs to restore as much of their home as possible and avoid the costs that come with replacing carpets and floors.

Safety is first. We make sure to turn off the power if we suspect water has gotten into the electrical system. We also post signs so that everyone who may come in contact with the home understands what is happening.

Next, SERVPRO technicians remove any materials that might transfer a stain to the carpets or floors (area rugs, books, curtains, and other paper products). They move all furniture as needed, such as kitchen appliances and living room sets. They also take out of the home anything that might suffer secondary flood damage, and we want to avoid it if possible.

Now we remove the water. First, we use pumps to remove levels over two inches; for levels lower than two inches, we use smaller extractors. We do this quickly to limit the chance of furniture staining and rust developing on appliances and metal bed frames. If there are stains or rust marks, we remove them immediately to avoid permanently marring the surface.

Next comes the carpet. Crew members use extractors to draw out as much water as possible and pull up the carpet to check underneath. As a rule, we recommend replacing the carpet pad; it is just not cost-efficient to attempt drying one. Once removed, technicians use a squeegee wand to draw water from the floor underneath. Then, they lay the carpet back down and run the extractors over them again. Before it dries completely, crew members examine the carpet once more for stains.

Our next step is to dry the carpet and the floor underneath simultaneously. We insert one or more air movers underneath the carpet with an exhaust fan at the other end. This procedure dries the carpet above while forcing warm, dry air across the floor, drawing moisture from it and the sub-floor below.

Locally Owned Company with National Resources

Getting your home out from underwater looks simple, but it takes much more than a wet vac, a push broom, and a mop. You need an experienced restoration company that has access to a nationwide inventory of equipment while employing people who live in the very neighborhoods we support. If you require our help, call SERVPRO of Southeast Dallas County today at (972) 227-0800.